Context
Redesigning a growing SaaS product across Product, Engineering and Design. The goal: improve the user experience and service quality while keeping the launch on schedule.
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Behind “Project management”
What decision did you personally make?
I narrowed the scope to three priority journeys after 12 customer interviews.
CV.mdFictional example
Project management
- Scoping and prioritisation: narrowed the scope to 3 key journeys after 12 customer interviews.
- Designed and delivered with a cross-functional Product, Engineering and Design team.
- Outcome: journey simplified from 7 to 3 steps, measured over 8 weeks.
Facts, not buzzwords.
Contribution
I scoped the project, conducted 12 customer interviews and narrowed the scope to three priority journeys. I aligned stakeholders, facilitated iterations and led delivery with the team.
Evidence
A journey reduced from 7 to 3 steps. Measurement over 8 weeks, compared with the original journey. Sources, measurement methods and limitations are explicit, so each outcome can be discussed and checked.
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